đź“ŁÂ Please note, orders placed after 10 December 2024 will be processed from 3 January 2025Â đź“Ł
đź“ŁÂ Please note, orders placed after 10 December 2024 will be processed from 3 January 2025Â đź“Ł
Your subscription will run for as long as you want.
You can cancel the subscription at any time with the option to reinstate your subscription at any point in the future.
Yes please
You will receive your order once a month.
We do not keep any stock on hand, but place orders with our partner roasters at the close of each batch period (see information on our batch shipping process).
Rest assured, you will receive freshly roasted coffee every month.
All of our coffee will note the roast date on the bag. Seeing as you will most likely receive coffees that were roasted on various dates, we recommend using the coffee with the earliest roast date first and moving on from there to coffee’s that were roasted most recently.
Absolutely, you are in complete control of your subscription.
In your Account go to Subscriptions to access any of the below options:
Change Order Date:Â
Push an order out/bring it forward by choosing a new date for your coffee order to be processed. Keep in mind that this might affect the batch in which your order will fall (see information on our batch shipping process).
Cancel:Â
You can use this option if you would like to cancel your subscription. You will have the option to reinstate your subscription at any point in the future.
Of course! The content of your subscription can be changed at any point in time, which will take effect on your next renewal date.
You can change between the available subscriptions (Everyday & Single Origin), and increase / decrease* the quantity of bags in your subscription.
To update the subscription type or quanities, browse the available subscriptions, specify your preferred bag size, quantity and grind style and simply choose “add to existing subscription”.
To remove items in your subscription, go to Subscriptions in your Account and select the “Modify Subscription” option.
* Please note that each subscription option has 3 bags as the minimum order quantity
Yup! We include the option for whole beans or specific grind instructions for different brewing methods*
*We would highly recommend that you invest in a good hand grinder or electric burr grinder. Freshly ground coffee will always translate into a better cup of coffee than coffee made with pre-ground coffee.
We have partnered with some of South Africa’s leading courier companies who will deliver your order directly to you.
For a smooth delivery process, please make sure that the address and contact details you’ve provided us with are correct.
Please note, we cannot deliver to PO Box addresses.
Yes you can. We have arranged for designated pick up points in Cape Town, this list includes:
We do not keep any stock on hand, but place orders with our partner roasters at the close of each batch period.
Your monthly order will be batched based on the date of your order, and dispatched accordingly.
Batch 1:Â Orders placed between the 1st and 15th of each month.
Batch 2:Â Orders placed between the 16th and the last day of the month.
At the close of each batch period, we submit orders to our partner roasters the following working day for them to process & dispatch to us. Once all coffee is received in-house, we promptly pack and ship your orders.
We offer nationwide delivery at a flat-rate standard shipping of only R65.
If you are Cape Town based, you have the option to select a free Cape Town pick-up point from which to collect your order, and avoid delivery costs.
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We offer nationwide delivery.
Please read through our Refund and Returns Policy
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There’s NO LIMIT to how many people can use your unique code, meaning you can get between 5% and 100% off your own monthly subscription.
As an existing subscriber, click on the “gem” in the menu bar to view your unique discount code, or by following this link.
Friends and family can activate their 25% discount on their first month’s subscription, by applying your unique coupon code at checkout.
There’s NO LIMIT to how many people can use your unique code, meaning you can get between 5% and 100% off your own monthly subscription.
They will receive a once off 25% discount on their first month’s subscription, and you will receive a recurring 5% discount based on their subscription value, credited directly towards your future renewals, as long as they are subscribed.
For every successful referral, you’ll receive a recurring 5% discount based on their subscription value, credited directly towards your future renewals.
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