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📣 Please note, orders placed after 10 December 2024 will be processed from 3 January 2025 📣

Quality Related Issues

Unfortunately perishable products, including coffee beans, cannot be returned.

Our roasters have been chosen because of the high quality of the coffees they source and roast, so we don’t expect any quality issues with their beans. If you suspect that there is a quality issue with any of the coffee you received from us, please let us know by emailing info@notbadcoffee.co.za

Unfortunately we can’t guarantee that what you order will be to your personal taste, and cannot accept returns on the basis that you did not enjoy the coffee.

Incorrect Items Delivered

If we accidentally deliver the wrong items to you, please let us know as soon as possible, and within a maximum of 7 days, by contacting us on info@notbadcoffee.co.za or via Whatsapp. We will make sure to arrange for incorrect items to be swapped. In certain instances we will need to get the incorrect items back before dispatching the correct items.